About Us
At Tier4Voice, we believe that "It is Service after the sale that counts." This philosophy drives everything we do and sets us apart in the competitive world of business communications.
Our Mission
We specialize in delivering cutting-edge cloud-based phone systems exclusively to companies headquartered in the Carolinas. While technology forms the foundation of what we offer, it's our unwavering commitment to exceptional service and support that defines who we are.
Experience You Can Trust
Our management team brings an average of over 25 years of industry experience to every client relationship. This deep expertise means we understand not just the technology, but the real-world challenges businesses face when implementing and maintaining communication systems. We've seen the industry evolve, and we use that knowledge to help our clients navigate their communications needs with confidence.
The Carolina Advantage
By focusing exclusively on Carolina-based businesses, we're more than just a vendor – we're your local communications partner. We understand the unique business landscape of our region and are committed to supporting the growth and success of companies that call the Carolinas home.
Our Commitment
When you choose Tier4Voice, you're not just getting a phone system; you're gaining a partner dedicated to your long-term success. Our service doesn't end when your system goes live – that's when our real work begins. We stand behind every solution with ongoing support that ensures your communications infrastructure continues to serve your business effectively, day after day.
Ready to experience the difference that true service makes? Let's talk about how Tier4Voice can transform your business communications.
our services
01
Hosted Voice Solutions
Our dedicated single-tenant platform means your organization has your own dedicated virtual server that provides a powerful, user-friendly communication system with complete control and customization for your business.
✓ Users licenses includes all features
✓ Dedicated infrastructure with full control
✓ Geo-redundant infrastructure with 99.999% uptime
✓ Unified communications (voice, video, chat, presence)
✓ Advanced call center capabilities with analytics
✓ Integration with MS Teams, Salesforce, and more
✓ Browser-based video conferencing and webinars
✓ Advanced call routing and IVR capabilities
✓ Mobile and desktop apps with seamless switching
✓ Live chat, SMS, and Facebook messaging
✓ CRM integration and extensive API access
03
Flexible Deployment Options
Tier4 Voice offers three deployment options to match your unique business requirements and budget:
On-Premise Solution
Deploy our full-featured platform on your local servers with complete control over your infrastructure. You'll receive the same comprehensive support, advanced features, and robust functionality as our cloud offering—all running securely within your environment.
Cloud-Hosted Platform
Experience enterprise-grade voice solutions without the infrastructure overhead. Our cloud platform delivers scalability, reliability, and seamless updates while reducing your support burden.
Hybrid Approach
Get the financial benefits of capital expenditure purchasing while enjoying the convenience and flexibility of cloud hosting. This unique option combines the best of both deployment models.
Our experienced team works closely with you to evaluate your technological requirements, budget constraints, and business objectives. We'll recommend the optimal solution that aligns with your strategic goals and delivers maximum value.
Ready to explore which option fits your business best? Contact Tier4 Voice today.
04
World Class Service and Support
Instant Expert Help, Zero Hassle at your fingertips
Tier4 Voice provides World Class Service with unlimited remote and onsite support. We've eliminated the barriers between you and solutions. With a dedicated support button programmed directly into your phone, you're just one press away from our expert team. No hunting for phone numbers, no waiting on hold, no transferring between departments. When needed escalation to onsite support.
Lightning-Fast Resolutions
Our streamlined approach delivers results when you need them most. Basic moves, adds, and changes average under 10 minutes from request to completion. Make your request, then get back to what matters—we'll handle the technical details and confirm when everything's ready.
Worry-Free Maintenance
While you focus on your business, we're working behind the scenes. System upgrades, phone updates, and maintenance happen automatically. Your communication infrastructure stays current and secure without any effort on your part.
The bottom line:Â Request what you need, when you need it, and trust that it's handled by experts who understand your time is valuable.
our services
01
Hosted Voice Solutions
Our dedicated single-tenant platform means your organization has your own dedicated virtual server that provides a powerful, user-friendly communication system with complete control and customization for your business.
✓ Users licenses includes all features
✓ Dedicated infrastructure with full control
✓ Geo-redundant infrastructure with 99.999% uptime
✓ Unified communications (voice, video, chat, presence)
✓ Advanced call center capabilities with analytics
✓ Integration with MS Teams, Salesforce, and more
✓ Browser-based video conferencing and webinars
✓ Advanced call routing and IVR capabilities
✓ Mobile and desktop apps with seamless switching
✓ Live chat, SMS, and Facebook messaging
✓ CRM integration and extensive API access
03
Onboarding & Training
Your Success Is Our Priority
The sale is just the beginning of our partnership. That's why every Tier4 Voice customer receives comprehensive white-glove implementation and training.
Dedicated Project Management
You'll work one-on-one with your assigned project manager through guided discovery sessions.
04
World Class Service and Support
Instant Expert Help, Zero Hassle at your fingertips
Tier4 Voice provides World Class Service with unlimited remote and onsite support. We've eliminated the barriers between you and solutions. With a dedicated support button programmed directly into your phone, you're just one press away from our expert team. No hunting for phone numbers, no waiting on hold, no transferring between departments.Â
One license, all features
Tier4 Voice checks all the boxes
cloud or premise
click to dial
hot-desking
crm integration
sync w/office 365
call accounting
color gigabit phone
voicemail to email
call recording
cellular mobility
voicemail transcription
white glove implemention training and support
instant messaging/text chat
webstie live chat and talk
full call center suite w/skills based routing
dedicated server/single tennant
video web conferencing w/remote 250 party desktop control
clientless webrtc webclient
included mobile softphone client for all devices
click to dial
what people say
"It is Service after the sale that counts!"
- Schmalz
I want to bring to your attention the exemplary level of customer service Tier4 Voice has provided to me and I am sure of all Wake Research. They have been patient, technically competent and a pleasure to work with. As a RingCentral admin for about a decade I want you to know that the Tier4 level of support is head and shoulders above anything that RingCentral has ever done (and in English).
– Wake Research
I wanted to THANK YOU for your SUPER GREAT staff. Your team was THE BEST!!!! You could not ask for anyone better than them. You could not ask for better planned implementation. They made the move to this new phone system almost SIMPLE!!! THEY ARE TRULY AWESOME!!!
– Piedmont Endodontics
We love the phone system and were particularly impressed by your team who made the transition smooth as silk. I had anticipated that it was going to be a real job to move us to the new system, but your team had done all the heavy lifting and pre-programming prior to getting here - and but for recording a few messages and a little tweaking it was 90% done when they walked in the door. They also came back the next business day just to check on how we were going. They are real pros. As for the Fanvil phone and Tier4 system, it’s much more intuitive to use than I had expected, and everyone here is very pleased with it.
Glad we went this direction - and thanks to you and the Tier 4 team for such a great job.
– Allied Van Lines - EXCEL
The Tier4 Voice implementation was great as usual – everything your company does is top notch – I would follow you off a cliff at this point! SMILE! Everything is appreciated and you have a SUPER GREAT TEAM – I cannot say that enough – your employees are unbelievably smart and helpful!!!!
– Town of Carrboro
It has always been a great pleasure working with Tier4; your service level is truly exemplary and I always know I can depend on your team to make things happen!
- Marken
latest blogs
Why Service is the Most Important Factor for Evaluating a UCaaS Solution
Understanding the Multi-Generational Benefits of a New Cloud Phone System
I just want to say a quick thank you to Tier4 Voice for quickly installing and successfully launching our new VPN and Cloud-based communications systems!
As a critical USA infrastructure company, it is vital we maintain contact with our customer base and be able to provide the right components, systems, and service needed. Making this move at the beginning of Covid allowed our work force the ability to seamlessly stay connected with customers, working from home or in the office.